SOUTHERN Downs Regional Council has has said that residents have been lining up to take advantage of rate discounts by paying them before the 4 September due date.
They have said that since rates hit mailboxes on August 3, residents have been taking up the offer with 17 per cent of total rates already paid within a week and half of notices being issued.
Mayor Peter Blundell said that staff feedback had reported a similar level of complaints to previous years.
“In relation to complaints, I understand that some people are disappointed with the rate increase; however council has to take steps now to redress the financial situation to improve things for the future,” he said.
“I would also urge people not to take out their frustrations on council’s customer service and rates staff.
“Staff are doing their very best to answer ratepayer questions and provide advice on payment options for those finding it difficult to pay their rates.
“Council is quite prepared to consider payment agreements, and anyone wishing to explore this option can drop into council’s customer service centres, or call our 1300 number.”
Ratepayers also have the option to receive their rates and water notices through BPAY View and can you can now request notices by email.
For further information about rates payment agreements, prepayment of rates, or to request notices via BPAY View or email, contact Council on 1300 MY SDRC (1300 697 372).
