Subscription Frequently Asked Questions (FAQ)
About our ACCESS PASS News and Digital Editions subscriptions
Q: I want to be a regular user of the website and wish to have unlimited use of the content pages as well as an electronic version of the digital edition newspaper.
A: We offer monthly and annual subscription options to the Access Pass. Just visit the subscribe page on the website
Q: I’m already a subscriber. Where do I login to read unlimited stories on the website or view the digital edition?
A: Visit the Access Pass LOGIN page
Q: I forgot my password?
A: Please just use the forgot password feature on the login page to reset your password.
Q: I need help with my Access Pass website subscription?
A: Please use the form at the bottom of this page to request assistance with your Access Pass website subscription.
Q: How do I change my registered preferences for the regular email alerts?
A: If you have already subscribed to receive regular emails look for the link at the bottom of the emails you are receiving and click on Update Subscription Preferences. You can change the delivery options. We’re sorry we cannot make these changes for you as the profile is controlled by the subscriber.
Q: Where can I find the digital editions of the newspaper?
A: Visit the Digital Editions page found in the main navigation of the website.
Q: I need a tax receipt for my subscription.
A: Simply login to your account to review your subscription history. You may download or print receipts this way as well.
Q: I just created a new subscription. Will my credit card be charged automatically?
A: Yes. Our monthly and annual subscription plans are automatically billed to the credit card you signed up with and auto renewed upon the renewal term end date unless you cancel prior to the renewal.
Q: If I subscribe using a free trial period offer will my credit card be automatically billed when the free trial ends? You may however cancel the free trial prior to the expiry of the trial term to avoid a charge. Please allow at least a full day in advance of the end of the free trial if you wish to cancel to avoid the payment charge being processed by the credit card processor.
Y: Yes. Free trial offers will charge the credit card used for the subscription. The subscription will automatically renew when the term ends unless you cancel in advance of the expiry date of the subscription.
Q: Can I cancel my Access Pass subscription?
A: You may cancel anytime. Simply login to your account and select to cancel. You will continue to enjoy your subscription until the end of the term. We do not refund the amount paid for your subscription if you cancel prior to the end of the term.
I need more help
If you still need more help, please complete the form below with a description of the issue you’re having. We aim to respond to questions within two days or sooner during normal business hours Monday to Friday.
